Front Desk Admin

Company: Retina Consultants of South Carolina
Location: Charleston
Posted on: April 5, 2025

Job Description:

Do you have a passion for helping others and love putting a smile on people's faces? Then you're a great fit for the receptionist position on our team! You'll act as the first point of contact for the business, answer phone calls, schedule meetings, make travel arrangements, handle mail and deliveries, and help us with other operational duties to keep everything running smoothly. If you're looking for a role where you make a difference every day, start your application today.

Responsibilities:

--- Assist with other administrative tasks, such as data entry, copying, filing etc.
--- Arrange appointments for employees and keep the calendar up-to-date
--- Ensure the security of the building by having visitors follow necessary sign-in protocol
--- Organize company trips and handle employee travel itineraries to ensure off-site events go well
--- Respond to incoming phone calls and emails and make sure the right people receive all important information
--- Helps prepare patient charts for the clinic including insurance checks, obtaining authorizations, verifying results are on file when required, and confirming scheduling is appropriate for the clinic
--- Creates a welcoming atmosphere by greeting visitors and patients to the clinic
--- Checks in and checks out patients in a timely, friendly manner
--- Manages a multiline telephone system efficiently and politely, minimizing hold time
--- Schedules testing and procedures for patients as necessary
--- Comforts patients by answering any questions they may have within the scope of their role
--- Expedites patient processing by having them fill out forms and assisting when needed
--- Obtains patient identification and insurance information and entering into electronic health record
--- Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
--- Keeps doctors, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
--- Protects patients' right to confidentiality; it is mandatory to have familiarity with HIPAA

Qualifications:

--- Well-versed in taking telephone calls and handling stressful situations
--- Has previous experience with word processing programs and basic computer skills
--- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
--- High school graduate, G.E.D. recipient, or equivalent
--- 1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred
--- Phenomenal customer service skills
--- Pleasant phone demeanor with the ability to manage calls efficiently
--- Ability to master ophthalmology and retina terminology with a basic understanding of healthcare terminology
--- Excellent Verbal and written communication skills
--- Must be able to multitask effectively; critical time management skills necessary
--- Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike with poise and proper etiquette
--- Providing training to both new and experienced colleagues is mandatory
--- Computer skills required; working knowledge of Microsoft Office Suite mandatory and must type 30+wpm

About Company:
Benefits: Paid Time Off + Holidays, Medical Insurance, Vision, Dental, 401(k), Life InsuranceTravel within 120 miles is required (company-provided transportation, day trips only), which can mean early mornings and long daysSchedule varies depending on the assigned role and/or assigned physicianPhysical Demands and Abilities: Ability to stand and walk for long periods of time, ability to lift more than 30lbs

Keywords: Retina Consultants of South Carolina, Charleston , Front Desk Admin, Administration, Clerical , Charleston, South Carolina