Help Desk Technician Tier 1

Location: Charleston
Posted on: November 9, 2024

Job Description:

This Help Desk Technician position includes all of the best qualities a company could have:

?Benefits - We have an awesome health insurance and a great PTO policy. Each full-time employee also has a monthly personal and team bonus with specific targets for performance, so you always know how you?re doing.

?Growth - We work with each technician to help them become certified and advance in their knowledge of the field.

?Extraordinary People and Culture - We pride ourselves on having great communication within our company. Each employee meets with their supervisor regularly to discuss their individual development and we have a company-wide weekly meeting to go over our company?s progress.

?Values ? Our company has five values that drive how we do business: Integrity, Service above Self, Work with Rigor at Work, Authentic Conversation, and Enjoy and be a Joy.

What this job does:

?All of our Help Desk technicians work to solve customer technical issues. They receive support tickets and work to resolve them. If they are unable to resolve the ticket on their own they can consult with out other technicians, or they can escalate the ticket.

?When an issue will occur at a customer's location that can not be solved remotely, we will send one of our Help Desk technicians on-site to resolve the problem.

?Our technicians document their time throughout the day on the tickets they work on.

?A large part of each technician's day involves communicating with our customers and utilizing excellent customer service skills.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Charleston , Help Desk Technician Tier 1, IT / Software / Systems , Charleston, South Carolina