Customer Data Coordinator
Company: Disability Solutions
Location: Charleston
Posted on: October 19, 2024
Job Description:
Together we fight for everyone's opportunity for a better
financial future. We will do this together - with customers,
partners and colleagues. We will fight for others, not against: We
will stand up for and champion everyone's access to opportunities.
The status quo is not good enough ... we believe every individual
and every community deserves access to financial opportunities. We
are determined to support both individuals and communities in
reaching a better financial future. We know that reaching this
future depends on our actions today.Like our Purpose Statement,
Voya believes in being bold and committed to action. We are
committed to a work environment where the differences that we are
born with - and those we acquire throughout our lives - are
understood, valued and intentionally pursued. We believe that our
employees own our culture and have a responsibility to foster an
environment where we all feel comfortable bringing our whole selves
to work. Purposefully bringing our differences together to
positively influence our culture, serve our clients and enrich our
communities is essential to our vision. Are you ready to join a
company with a strong purpose and a winning culture? Start your
Voyage - Apply Now Profile Summary: The Customer Data Specialist
leverages technical skills to resolve wide ranging issues, identify
root causes and collaborate for other department. Profile
Description: Responsibilities:
- Perform triage, root cause analysis, and corrections to data
issues reported by internal resources including CSMs, CSS, and data
Analysts.
- Review analysis work performed by data Analysts and data
Analysts II to ensure accuracy
- Work with Process Owners to develop and maintenance Process
documentation
- Coordinate fixes or improvements to data issues across multiple
departments
- Resolve customer and internal escalations in a timely
manner
- Develop and communicate action plans for outstanding data
issues
- Track on-going operational metrics
- Execute testing on new product releases for data processing
related changes
- Execute tasks related to operationalizing new Process and tool
improvements
- Coordinate and complete software release testing and UAT
testing on outstanding work Requests
- Train new team members on processes and tools for performing
data Analyst duties
- Identify and implement opportunities to improve our processes
or technology to achieve increased efficiency and/or quality
- Process ad hoc test and production files and open enrollment
files
- Exercise independent judgment in escalating issues to
management
- Serve as an internal point of escalation when a manager is not
available
- Act independently using sound judgment, experience, and product
knowledge to make decisions impacting internal teams and external
customers with minimal input from your direct manager.
- Develop relationships with internal Benefitfocus teams
- Occasional weekend and off hours support
- Work with product and sales on road-mapping and product
enhancements. Knowledge & Experience:
- Must have a minimum of BA/BS degree or equivalent.
- 3-5 years of experience working in a technical role.
- Must have proficient knowledge in both EDI and Payroll
Processes.Compensation Pay Disclosure: Voya is committed to pay
that's fair and equitable, which means comparable pay for
comparable roles and responsibilities. The below annual base salary
range reflects the expected hiring range(s) for this position in
the location(s) listed. In addition to base salary, Voya may offer
incentive opportunities (i.e., annual cash incentives, sales
incentives, and/or long-term incentives) based on the role to
reward the achievement of annual performance objectives. Please
note that this salary information is solely for candidates hired to
perform work within one of these locations, and refers to the
amount Voya Financial is willing to pay at the time of this
posting. Actual compensation offered may vary from the posted
salary range based upon the candidate's geographic location, work
experience, education, licensure requirements and/or skill level
and will be finalized at the time of offer. Salaries for part-time
roles will be prorated based upon the agreed upon number of hours
to be regularly worked. $48,180 - $60,230 USDBe Well. Stay Well.
Voya provides the resources that can make a difference in your
lives. To us, this means thriving physically, financially, socially
and emotionally. Voya benefits are designed to help you do just
that. That's why we offer an array of plans, programs, tools and
resources with one goal in mind: To help you and your family be
well and stay well.What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching
contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement
plan (4%)
- Paid time off - including 20 days paid time off, nine paid
company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time - 40 hours per calendar yearLearn more
about Critical Skills At Voya, we have identified the following
critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and
offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and
problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and
execute on our common goals.
- Business Acumen: Appreciation and understanding of the
financial services industry in order to make sound business
decisions.
- Learning Agility: Openness to new ways of thinking and
acquiring new skills to retain a competitive advantage. Learn more
about Equal Employment Opportunity Voya Financial is an
equal-opportunity employer. Voya Financial provides equal
opportunity to qualified individuals regardless of race, color,
sex, national origin, citizenship status, religion, age,
disability, veteran status, creed, marital status, sexual
orientation, gender identity, genetic information, or any other
status protected by state or local law. Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As
part of this commitment, Voya will ensure that persons with
disabilities are provided reasonable accommodations. If reasonable
accommodation is needed to participate in the job application or
interview process, to perform essential job functions, and/or to
receive other benefits and privileges of employment, please
reference .
Keywords: Disability Solutions, Charleston , Customer Data Coordinator, Other , Charleston, South Carolina
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